Premium, purchases and refunds
Refunds
When you can get a refund, and how to ask for one.
This is a short guide. The refund policy is what applies.
When you get a refund
Everything is unlocked the moment you pay, so refunds are for real problems, for example:
- what you bought does not work as described, and we cannot fix it in reasonable time;
- a payment went wrong, such as being charged twice;
- we could not deliver what you paid for;
- you did not make the payment;
- the law gives you the right.
When you do not
A change of mind after a purchase is unlocked is not a reason for a refund. Where the law gives a 14-day right to withdraw, you agree at checkout that it ends once the purchase is unlocked.
How to ask
Email support@beseen.bio from the email address of your account, with the reference on your Stripe receipt and what went wrong. You can also open a ticket on our Discord server. BeSeen Coins are rewards and are never sold, so there is no money to refund for them.
What a refund takes back
A refund removes what it paid for: for example, Premium ends and your page goes back to Free Mode, with your settings kept. The refund policy lists what each refund takes back.