Refund policy

This page explains when you can get your money back for something you bought by card on beseen: Premium, the Vanguard badge or a Badge Emblem (custom badge slot). See the pricing page for what each one costs.

Who you buy from

Payments are handled by Link, Stripe’s payment service, which sells our products as the merchant of record for all our orders (Stripe Managed Payments): it takes the payment, sends your receipt, and handles refunds. The terms Stripe shows at checkout also apply to your purchase. Where they, or the law, give you more than this page does, the more generous rule applies.

When you get a refund

Everything you can buy is unlocked on your account the moment you pay, so we refund a purchase when something really went wrong:

• It does not work. What you bought does not work as we describe it, and we cannot fix it within a reasonable time after you tell us.
• The payment went wrong. You were charged twice for the same thing, or charged the wrong amount.
• We could not deliver it. For example, the last Vanguard badge was bought a moment before your payment arrived, or you already had Premium for good. We refund these in full without you having to ask.
• You did not make the payment. Someone used your card or your account without your permission. Tell us straight away.
• The law gives you a right to one. Nothing on this page takes away the rights the law of the country where you live gives you as a consumer.

When you do not

We do not refund a purchase because you changed your mind, no longer want it, or stopped using beseen after it was unlocked. When you buy, you ask us to unlock it straight away; if you live in the EU or the UK, you agree that your 14-day right to withdraw ends once it is unlocked. We also do not refund what an account bought when we ban it for breaking our terms, or when you delete your account.

What a refund takes back

• Premium: your account goes back to the free features. Your pages, blocks and settings are kept. A page with a premium layout shows the free Free Mode layout until you have Premium again (your choice is remembered), and you cannot add pages beyond the free limit.
• Vanguard badge: the badge is removed from your pages. Its place among the limited buyers is not given to anyone else.
• Badge Emblem (custom badge slot): the Badge Emblem is removed. If a custom badge is using it, delete that badge first, or ask us to: we never delete a badge without telling you.

A refund for a payment that went wrong, or for something we could not deliver, takes back only what the extra payment paid for.

How to ask

• Email support@beseen.bio with the email address you paid with, what you bought, and what went wrong. You can also open a ticket on our Discord server.
• Or reply to the receipt Link emailed you, or use the support link in it (support.link.com).

Ask as soon as you notice the problem: within 14 days of buying for a payment that went wrong, and as soon as something stops working. We answer every request, and tell you why if we say no. Refunds go back to the way you paid. Stripe usually sends them within a few days; your bank may take longer to show them.

Chargebacks

If there is a problem with a payment, please talk to us first: it is the fastest way to sort it out. If a payment is reversed by your bank (a chargeback), what it paid for is taken back as with a refund.

BeSeen Coins

BeSeen Coins are rewards from our team and are never sold, so there is no money to refund for them. How coins work is in the terms.